Torrington Park Group Practice

BELOW IS AN EXAMPLE OF THE SURVEY USED BY THE PRACTICE  FOR THE PARTICIPATION GROUP.  IF YOU WOULD LIKE TO PARTICIPATE IN NEXT YEARS GROUP, PLEASE COMPLETE OUR ONLINE SIGN UP FORM.

Torrington Park Group Practice – Patient Survey

At Torrington Park Group Practice we aim to provide the best service possible.  In order to achieve and maintain a high level of patient care, we would appreciate your views on how we can improve or change our practice.  Below are a series of questions designed to help us identify patient requirements and areas for possible improvement.  Please answer honestly and you may remain anonymous if you wish.  Please circle your answers.

Part A:  About You –

Name                                                                                       Age                             

Occupation                                                                  Ethnicity                                  

Part B:  Your Experience –

1. How would you best describe the cleanliness of the waiting room?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How would you rate the availability of information provided in the waiting room?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How do you find the level of customer service from the reception staff?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How helpful and informative were the reception staff?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How well do you feel the Doctor/Nurse treated you professionally?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1.  Overall how would you rate your consultation with the Doctor/Nurse?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

Part C: Accessibility –

1. Would you rate contacting the surgery as

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How accessible do you find contacting the Doctor/Nurse by telephone?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. Were you able to book an appointment that suited you, e.g. a choice of dates, times and Doctor/Nurse?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How well does the surgery accommodate you and your needs regarding opening and closing hours?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. How would you rate the surgery’s prescription service when requesting a repeat prescription?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

1. Overall how would you rate the standard of service provided by the practice?

Very Poor    Poor    Satisfactory    Good    Very Good    Excellent

Part D: Additional Services –

1. Are you aware that this is a training and teaching practice accommodating students and registrars?

Yes             No

1. Are you happy to have a student or registrar present at your consultation?

Yes             No

1. Are you aware of the different clinics held at the practice?

Yes             No

1. Do you feel more information about the clinics would be beneficial to you?

Yes             No

1. If you have been referred to secondary care e.g. a hospital service, did you find this an easy process?

Yes             No

If you had to choose one area for the practice to improve upon what would it be and why?

The practice will shortly be conducting a patient participation meeting, if you would possibly like to partake in this please indicate below.

Yes - I would be interested in participating, please contact me regarding this

No - I would not like to participate at this time

Torrington Park Group Practice would like to thank you for completing this survey and we appreciate your time.